MedCare: AMH’s In-House Hospital Information System (HIS)

As a not-for-profit organization committed to excellence and efficiency, AMH made the strategic decision in 2014 to develop its own Hospital Information System (HIS), named MedCare. This bold initiative culminated in a successful go-live on March 1, 2016, launching with core functionalities and steadily scaling up over time.

Today, MedCare stands as a comprehensive, state-of-the-art platform that connects multiple systems through HL7 interfaces and APIs, enabling seamless interoperability across our infrastructure. From modest beginnings, the system has evolved into a fully integrated solution that meets the complex and diverse needs of AMH’s operations.

A Pioneering Achievement in Bahrain

AMH is proud to be the first and largest private hospital in Bahrain to successfully implement and operate a fully in-house HIS. The system now supports five branches across Bahrain, all interconnected via SD-WAN technology, which provides a unified and scalable network for simplified management and maintenance.

The journey to build and maintain such a system was not without challenges—particularly in retaining experienced talent, fostering professional growth, and ensuring continuous delivery of high-quality software. Despite being managed by a small, dedicated team, MedCare has been running successfully for over ten years, with ongoing enhancements aligned to hospital needs.

MedCare: Built for Purpose, Grown with Purpose

Developing an HIS in-house involves significant investment—not just in development and support, but also in cultivating the specialized skill sets required for such a mission-critical system. Yet the benefits have been immense:

• Tailored functionality
• Rapid deployment of enhancements
• Agile customization to meet evolving demands
• Cost-efficiency and control

Our goal has always been to deliver a high-quality product and exceptional internal support, enabling our caregivers to deliver world-class service to our patients.

Patient-Centered Innovation

In July 2019, we expanded the MedCare ecosystem by launching a Mobile App and Patient Portal for patients. This convenient platform allows users to:

• Book Appointments
• View Lab and Radiology results
• Access Prescriptions
• Add dependents to your profile

Reports are instantly accessible after Lab Authorization—significantly reducing patient wait times and enhancing transparency.

We’ve also introduced a secure staff portal, empowering clinicians to:

• Access EMR remotely
• View Lab and Radiology results
• Review PACS images
• Enter progress notes
• Place orders and prescribe medications from anywhere, anytime

This flexibility has greatly improved continuity of care and responsiveness.

Our Commitment

As a non-profit healthcare provider, AMH continues to pursue process improvements and innovation with minimal investment and maximum impact. MedCare embodies this ethos, combining technical excellence, operational efficiency, and patient-centered service.

We are immensely proud of what —a full-fledged, home-grown HIS platform that caters to every department and continues to evolve through agility, feedback, and a commitment to excellence.